Mu Yi Delivery Details

We provide a range of delivery options dependent on the size and type of product and where the final destination will be. Please read the details below for more information.

Please note, we carry out our own deliveries in the London area on Saturday and Sundays only, please email if you need any confirmation on this matter or you wish to see if your Post Code is in the weekend delivery area.

Delivery Process

We provide three different types of delivery for our furniture to most mainland UK locations, please see below for details and exclusions.

Before we deliver we will contact you to advise of the delivery method that we propose to use and also agree on a day for the delivery.

Our preferred option for delivery is to deliver to your home via our own vehicle and driver. This option is selected dependent on the geographical location of your delivery address and the amount of orders we have in that particular area. We normally deliver using our own transport on weekends. For larger items, you may be asked to aid the driver to unload the item from the delivery van into your home. You will be given a 2 hour window for the delivery and we can also phone in advance of our delivery to you if you require.

The second option is a standard overnight courier, which we use for the more remote locations; again, for heavy items you may be asked to aid the driver to unload the item from the delivery vehicle into your home. Delivery will be between 8.00am and 6.00pm Monday to Friday, so you will need to ensure that you set for the whole day aside for the delivery.

The third way we ship goods is by a specialist heavy goods courier company. The goods are shipped on a wooden pallet, this is a kerbside delivery only so you will need to make arrangements to get the furniture into your home. Delivery will be between 8.00am and 6.00pm Monday to Friday, so you will need to ensure that you set for the whole day aside for the delivery.

For every delivery we will contact you to agree on the delivery day. The driver will deliver the item to a downstairs room of your choice.

Delivery Access

Please note that it is your responsibility to ensure that there is sufficient access to deliver any items you have ordered. Our delivery team will make every reasonable effort to deliver your furniture into a downstairs room of your choice, but we cannot be held responsible if we are unable to fit a large item into your preferred room, or for damage caused due to insufficient access.

Delivery Exclusions

We currently DO NOT deliver to the following Post Codes AB31, 33-38,41-45,51-56, DG, FK15 – 21, IV, KA6, KA18-26, KA29-30, KW 1-14, LD, LL, PH 4-13, PH 15-41, SA19-73, SY 15 – 25, TD Orkney (KW 15, 16, 17), Shetland (ZE), West Isles Outer Hebrides (HS), West Isles Inner Hebrides (PA20, 41-49,60-75,77,78), Isle of Arran (KA 27), Isle of Cumbria (KA 28), Hebrides (PH 41-44) and Scilly Isles (TR21-25), Northern Ireland (BT) Isle of Man, Isle of Wight, Channel Islands.

We can provide quotations upon request for these location, please email us in advance of your purchase.

Delivery of Out of Stock Items

As soon as the furniture is ordered from the factory they are listed on the web site for sale with details of the estimated time of arrival to our Bristol Warehouse. Once the goods are in our warehouse we will contact you to arrange the delivery in the normal manner. This is usually within 4 weeks of the delivery to us, but more often than not, much quicker.

Special Order 12 weeks lead time

If you wish to secure your item by placing an advance order on a Special Order item, simply purchase the item in the normal way but once at the checkout select the payment by cheque or Bacs transfer. We will then send you an invoice by email for you to pay a 20% non refundable deposit for the purchase. The final payment will be required when the goods leave China, approximately 4 weeks before they arrive in the UK. Again we will send you an invoice via email for you to complete your purchase. The free delivery will still apply to this purchase if applicable

Damages

Once the item has been delivered, it is your responsibility to remove the item from its original packaging to enable you to inspect the item for damages. Please check all component parts for damages before the delivery company leave, damages must be noted on the delivery advice note. If damages are not noted at the time of delivery, then they must be reported to us by email within 24 hours of delivery.

Please send photographic evidence of all damages. If your item arrives faulty or damaged we will either offer a refund or replacement item which will be delivered at a later date free of charge.

Put basically we offer a "no quibble replacement policy" on all items that are found to be damaged upon delivery will be replaced free of charge, however you will probably have to wait for a replacement to be delivered when our drivers are next in your area. You will not be charged for the second delivery.

Refund Policy

If for whatever reason you are not completely satisfied with your purchase you are entitled to a full refund less the delivery costs providing that we are informed by email within 14 days of delivery. All items must be in the original wrappings, therefore please be careful when removing the original packaging from the item and keep this in your home, as you will not be able to use the refund facility if the item is not in its original packaging.

Goods returned in the original packaging allow us to re sell them as new. If the item is not resaleable as new when we receive it, we reserve the right to not issue a refund. There will also be a restocking fee of 20% of the purchase price. Please note that the buyer is responsible for arranging the return shipping and all costs associated with the return including insurance, this also includes returns from items collected from our warehouse. Please contact us for a Returns Merchandise Authorisation (RMA) number before sending items back to us.

Put basically we offer a "no quibble refund policy" on items delivered, however the carriage costs will be paid by the buyer even if an item is collected by the buyer, if this is not agreeable respectfully please do not bid on our items.

Colours and shades

It is virtually impossible to be 100% accurate when trying to portray the colours of wooden and leather furniture in pictures. Factors such as your monitor settings or a particular lighting used when taking marketing photographs can affect shading, therefore we cannot accept colour or shade differences as faults, in our opinion, this adds to the uniqueness of the product.