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Terms and Conditions
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Delivery Information
We provide a range of delivery options dependant on the size and type of product and where the final destination is. Please read the details below for more information.
Antique and Classic Furniture
We provide three different types of delivery for our Furniture to most mainland UK locations; please see below for exclusions -
The first option is a standard overnight courier which we use for smaller items such as coffee tables and TV cabinets, you may be asked to aid the driver to unload the item from the delivery van into your home. We will contact you in advance of this to agree a day when the item will be delivered -
The second option is to ship goods is by a specialist furniture courier company. Once we receive payment we will dispatch your furniture to the courier who will then contact you to arrange the delivery. The courier will deliver the item to a downstairs room of your choice. -
Finally, for some local deliveries we use our own transport. Again we will contact you to arrange the delivery. This service is usually used for deliveries near our base in Bristol.
Furniture Delivery Exclusions
We currently DO NOT deliver to the following Post Codes AB31, 33-38,41-45,51-56, DG, FK15 – 21, IV, KA6, KA18-26, KA29-30, KW 1-14, LD, LL, PH 4-13, PH 15-41, SA19-73, SY 15 – 25, TD Orkney (KW 15, 16, 17), Shetland (ZE), West Isles Outer Hebrides (HS), West Isles Inner Hebrides (PA20, 41-49,60-75,77,78), Isle of Arran (KA 27), Isle of Cumbria (KA 28), Hebrides (PH 41-44) and Scilly Isles (TR21-25), Northern Ireland (BT) Isle of Man, Isle of Wight, Channel Islands. We can provide quotations upon request for these location, please email us in advance of your purchase.
Damages
Once the item has been delivered, it is your responsibility to remove the item from its original packaging to enable you to inspect the item for damages. Please check all component parts for damages before the delivery company leave, damages must be noted on the delivery advice note. If damages are not noted at the time of delivery, then they must be reported to us by email within 24 hours of delivery.
 
Please send photographic evidence of all damages. If your item arrives faulty or damaged we will either offer a refund or replacement item which will be delivered at a later date free of charge.
 
Put basically we offer a "no quibble replacement policy" on all items that are found to be damaged upon delivery will be replaced free of charge, however you will probably have to wait for a replacement to be delivered when our drivers are next in your area. You will not be charged for the second delivery.
 
Refund Policy
If for whatever reason you are not completely satisfied with your purchase you are entitled to a full refund less the delivery costs providing that we are informed by email within 14 days of delivery. All items must be in the original wrappings, therefore please be careful when removing the original packaging from the item and keep this in your home, as you will not be able to use the refund facility if the item is not in its original packaging.
 
Goods returned in the original packaging allow us to re sell them as new. If the item is not resalable as new when we receive it, we reserve the right to not issue a refund. There will also be a restocking fee of 20% of the purchase price. Please note that the buyer is responsible for arranging the return shipping and all costs associated with the return including insurance, this also includes returns from items collected from our warehouse. Please contact us for a Returns Merchandise Authorisation (RMA) number before sending items back to us.
 
Put basically we offer a "no quibble refund policy" on items delivered, however the carriage costs will be paid by the buyer even if an item is collected by the buyer, if this is not agreeable respectfully please do not purchase the item.
 
Colours and shades
It is virtually impossible to be 100% accurate when trying to portray the colours of wooden and leather furniture in pictures. Factors such as your monitor settings or a particular lighting used when taking marketing photographs can affect shading, therefore we cannot accept colour or shade differences as faults, in our opinion, this adds to the uniqueness of the product.


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